We often think of workplace wellbeing in terms of workload or work-life balance, but there’s another major factor that affects how safe and supported we feel at work: communication.

When communication is rushed, unclear, or dismissive, it doesn’t just slow productivity or cause confusion, it can seriously impact our mental health. And the effects can be surprisingly deep.

Poor Communication Creates Hidden Stress

According to Safe Work Australia, poor workplace relationships and unclear communication are significant contributors to psychological injury and stress-related claims. Employees who don’t feel heard or understood are more likely to report feelings of anxiety, burnout, and isolation.

In a recent Workplace Wellbeing survey in New Zealand, over 1 in 3 employees said they felt communication at work added to their daily stress. Many noted that uncertainty, inconsistent messaging, and the fear of speaking up created tension and fatigue.

What’s more, poor communication can:

• Make employees feel disconnected from their team
• Lead to conflict and misunderstandings
• Reduce motivation and lower morale
• Increase presenteeism (showing up without being mentally engaged)

Did You Know?

• 43% of employees in NZ believe poor communication directly impacts their mental wellbeing at work (CommsBank, 2023).

• Workplace conflict caused by miscommunication costs Australian businesses an estimated $10 billion annually (Resolving Conflict at Work Report).

• Teams with open, clear communication report 27% less stress and 20% higher job satisfaction (Gallup, ANZ region).

What Can You Do?

You don’t need to be in a leadership role to influence communication in the workplace. Every conversation counts. Here are a few small shifts you can make that support your own wellbeing, and your team’s:

• Pause before replying. Give yourself space to process before reacting.

• Ask questions. Clarify what you don’t understand instead of guessing.

• Use “I” language. It reduces defensiveness and helps express needs clearly.

• Be mindful of tone and body language. These can say more than words.

• Speak up when something doesn’t feel right. You deserve to feel safe and heard.

Good communication isn’t about saying more—it’s about creating space for clarity, connection, and respect. When we communicate with empathy and intent, we help each other feel safer, more supported, and more human at work.

And that’s not just good for productivity—it’s good for our minds and hearts.

If you’re feeling unheard, overwhelmed, or struggling with a work-related issue, remember your EAP is here to support you—confidentially and without judgment.
Book a session today via the DWH portal or app.

Reach out to us to explore options.